Z Desk - Support Tickets System with Knowledge Base and FAQs v2.5

- Added OpenAI Settings
- Integrated AI Writer (Requires OpenAI) For:

• Canned Replies
• Ticket Creation (by Staff)
• Ticket Replies (by Staff)
• Chat Replies (by Staff)
• Articles
• FAQs

- Announcements
- Resolved Response Modal Error
- Updated Documentation

- Added a New Color for Main Website Theme
- Enabled Multiple Chat Selection for Ending or Deleting
- Improved Installer

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Version 2.2 (12 January 2024)

- Added IMAP Settings
- Added Default Department and Priority Settings (Email to Ticket)
- Email to Ticket (Also Known as Email Piping)
- Fixed Minor Issue
- Updated Documentation

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Changelog not found

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v1.7 (08 December 2022)
- Added Support For PHP 8.1
- Added Multiple Attachments Support For Tickets and Replies
- Added Send Button For Chat Box (Public Area)
- Added Option to View Ticket Image Attachment (Public Area)
- Added a Button For Create New Ticket (Ticket View Page, Public Area)
- Added Custom CSS Field in General Settings
- Fixes, Adjustments, and Improvements
- Updated Some Vendors (Third-party Libraries)

Version 1.6 (25 August 2022)

- Added Guest Ticketing Feature
- Added Menus For Users "All Tickets & Chats" (Manage Users, Edit User)
- Added "Tickets and Chats" Counts For Each User & Department
- Added Option to Resend the Guest Ticket Access Link
- Added Option to Resend the Verification Email (Guest, Customer)
- Some Fixes, Minor Adjustments, and Improvements
- Updated the Documentation