Chat - Support Board - PHP Chat Application v3.8.7

13/11/2025 | Support Board | V 3.8.7
BugFixed bug related to the 'close chat' option.

BugFixed bug related to wrong office hours time and Daylight Saving Time (DST).

BugFixed bug related to email piping.

BugFixed visual bugs related to article category images.

BugFixed visual bugs related to follow-up message.

New featureAdded admin info messages for actions such as changing conversation status or assigning a conversation to an agent or department.

New featureAdded 'Forgot Password' functionality to the login form.

New featureAdded rating email reminder.

New featureAdded automatic autosave for unsent messages in the admin area.

OptimizationEmail, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.

OptimizationEmail, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.

OptimizationAverage agent response time, average agent conversation time, and average conversation duration reports now take into account chatbot human takeover and archived conversations.

OptimizationThe reports section has been updated and improved.

OptimizationThe welcome and follow-up messages delay setting is now in seconds.

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31/10/2025 | Support Board | V 3.8.6
Bug Fixed a bug preventing user and agents creation.

Bug Fixed a bug preventing agents from being assigned to ratings.

Bug Fixed bug related to 'reply to message' feature.

Optimization Rating responses from messaging apps no longer un-archive conversations.

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28/10/2025 | Support Board | V 3.8.5
Bug Fixed a bug related to message translations in the left conversations panel of the admin area.

Bug Fixed a bug related to unsent push notifications if the message is too large.

Bug Fixed a bug causing corrupted content in email notifications containing lists.

Bug Fixed a bug related to message links containing unicode chars.

Bug Fixed a bug related to article ratings.

Bug Fixed a bug that prevented automated messages set to send on page load from being delivered.

New feature Option to merge two users into one.

New feature Google login and registration have been added for the SaaS version.

New feature Added one-page navigation for articles.

New feature New article blocks added: divider, info box.

New feature Add a new saved reply directly from the saved replies panel.

New feature New button to enlarge the chat widget on desktop.

New feature Unsent messages in the admin area are saved as drafts.

New feature New button to clear the editor text in the admin area.

Optimization The UTC offset setting has been updated.

Optimization Various enhancements to the rating feature.

Optimization Improved articles UI.

Optimization Improved admin UI.

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25/09/2025 | Support Board | V 3.8.4
Bug Fixed bug related to flesh notifications for admin area.
Bug Fixed bug related to RTL on admin area.
Bug Fixed bug related to messages assigned to wrong senders when agents or admins are deleted.
New feature Email piping now sends replies from the same email piping address the conversation was created with.

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28/08/2025 | Support Board | V 3.8.3
Bug Fixed bug related to automations.
Bug Fixed bug related to infinite loading loop issue on WP version.
Optimization Performance improvments. The admin area now loads significantly faster, especially when handling a large number of conversations and messages. The system can now handle millions of messages while maintaining optimal performance.

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05/07/2025 | Support Board | V 3.8.2
Bug: Fixed bug related to duplicated messages from email piping.
Bug: Fixed bug related to user login via chat widget.
Bug: Fixed bug related to unsuccesfull WordPress admin login.
Bug: Fixed bug related to email notifications.
New feature: Option to filter conversations by agent.
Optimization: Assign an agent to multiple conversations at once.

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16/06/2025 | Support Board | V 3.8.1

• Security - Fixed security vulnerabilites related to the 'sb_encryption()' and 'sb_file_delete()' functions. Special thanks to Foxyyy and Wordfence.
• Security - Fixed security vulnerability allowing unauthorized file access if special constants where present in the config.php file. Special thanks to Envato and Patchstack.
• Bug - Fixed bug related to automation conditions checks.
• Bug - Fixed bug related to wrong message time in email notifications and transcripts.
• Bug - Fixed bug related to OTP email wrongly sent on follow-up message submission.
• Bug - Fixed bug related to OTP email wrongly sent on WP user update and PHPMailer fatal error.
• Bug - Fixed bug related to agent assignment of routing and queue.
• Bug - Fixed bug related to the avatar profile picture generation.
• Bug - Fixed bug related to WordPress and PHPMailer.
• Bug - Restored breakline functionality for the chat widget in desktop mode by pressing CTRL+ENTER.
• Optimization - Added last modified date and time to notes.