Chat - Support Board - PHP Chat Application v3.8.7

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13/05/2024 | Support Board | V 3.8.0

Bug - Fixed bug related to queue and routing for conversations started from messaging channels.

Bug - Fixed bug related to automatic training via conversations.

Bug - Fixed bug related to editing agents and admins with OTP active.

Bug - Fixed bug related to viewing the local time of a user.

Bug - Fixed bug related to AJAX calls.

Bug - Fixed bug related to translations with breaklines.

New feature - Added new note data scraping feature: summary.

New feature - Added option to excluded emails by keyword from email piping.

New feature - Added 'reply' feature.

Optimization - Email from email piping stay within a single conversation.

Optimization - Automatic detection of RTL. The RTL settings for both chat and admin area have been removed.

09/04/2025 | Support Board | V 3.7.9
SecurityFixed one SQL Injection and one Cross Site Scripting vulnerabilites.
SecurityFixed security bug affecting only the WordPress version. The bug was removing Support Board admin or agents privileges of WordPress administrators and assigning them to WordPress users.
BugFixed bug related to sending direct chgat messages to users without a conversation.
BugFixed bug related to adding users as an agent.
BugFixed bug related to articles and categories ID for unicode texts.
BugFixed bug related to articles.
BugFixed various minor bugs.
BugFixed bug related to sending text messages containing rich messages.
BugFixed bug realted to the text message user template.
New featureAdded option to remove agent privilege to update the department of a conversation.
OptimizationEmail piping emails are now correctly grouped by conversation by the email clients.

12/02/2025 | Support Board | V 3.7.8

• SecurityFixed security bug allowing uploading of malicious attachments via email piping.
• BugFixed bug related to OTP when adding new users.
• BugFixed bug related to the SMTP settings.
• BugFixed bug related to canned messages.
• BugFixed bug related to the share rich message.
• New featureAdded support for multiple email accounts in email piping.
• OptimizationFilter conversations by departments and tags now show only the conversations with the selected status code.

01/01/2025 | Support Board | V 3.7.7

BugFixed bug related to messages including tables.
BugFixed bug related to message translation text rendering.
BugFixed bug related to Push notifications via Pusher.
BugFixed bug related to languages.
BugFixed bug related to Calendly.
New featureOption to set the chat language. Distruption: you have to update the Settings > Chat > Language option.
New featureOption to route conversations to all agents regardless of their online status.
OptimizationThe rating form now show a feedback message in the chat.

19/11/2024 | Support Board | V 3.7.6
- BugFixed bug related to {user_name} merge field.
- New featureOption to import users from a CSV file.
- OptimizationAdded support for CC email addresses for email piping.
- OptimizationNew rating system. Activate it from Settings > Messages > Rating.
- OptimizationAdded HTTP status codes to the WEB API.
- New featureThe bot action 'disable-bot' has been removed. Use the 'human-takeover' action instead.

07/10/2024 | Support Board | V 3.7.5

• BugFixed bug related to phone number selector.
• BugFixed bug related to automations of message type while registration is active.
• BugFixed bug related to users search in the admin area.
• BugFixed bug related to receiving medias from MMS.
• BugFixed bug related to the registration form.
• BugFixed bug related to card and slider rich messages.
• BugFixed various bugs related to article translations.
• New featureAdded the following newsletter integrations: SendFox.
• New featureAdded new automation conditions. Distruption: you must update your automations.
• New featureAdded support for OpenAI function calling in Q&A. Distruption: you must move your functions to the Q&A area.
• New featureAdded Filipino language.
• Info The subscribe message has been removed, use the follow-up message from now on. Distruption: you must update the follow up message if you were using the subscribe one.
• Info The setting OpenAI > Function calling has been removed.

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07/08/2024 | Support Board | V 3.7.4

BugFixed bug related to voice messages.
BugFixed bug related to red counter.
BugFixed bug related to offline message.
BugFixed bug that ws forcing to reloead Support Board to see new messages in the PWA if the phone was inactive.
New featureFilter users by conversation department, tag, and channel.
New featureFilter attachments by type.
New featureOption to disable the articles area.
New featureAdded Traditional Punjabi - Gurmurkhi language.
New featureStarred tag to easely select conversations tagged with it.
OptimizationThe number of selected conversation and user filters now appear on the filter button.
ApiUpdated response for the PHP API function 'sb_get_shortcode()'. Now returns an array of shortcodes or an empty array if no shortcodes are found.

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