Features:
Advanced Ticket ManagementManage your client’s support requests like a pro using this ticket management system. This plugin is built in a manner that any company regardless of how small or big can use it.
Create Unlimited Agent Accounts
Create an unlimited number of agents, Agent administrators, and agent groups without any restrictions and extra expenses. No need to pay on a per agent basis for all the expensive help desk services.
Graphical Representation
Represent all the reports and data graphically and analyze your services like a pro. Various statistics regarding tickets, agents, groups, feedback, ratings, clients, etc. can be viewed graphically with this plugin.
Create Agent Groups
Manage your agents by creating agent groups. Agent Groups can be mapped with ticket topics. Tickets can be assigned to agent groups or group admins for easier ticket allocation. Make groups of different departments and map them with ticket topics for faster and easier ticket processing. You can do so much more with this feature.
User Feedback Module
Once a ticket is solved, you can send an email to your user, asking for feedback on the support received. The user can leave a rating and feedback comment.
Email Notifications
Various email notifications are sent directly from the plugin at various stages of the ticket. Email notifications are sent both to the site admin and ticket creator at various points of interaction. All the emails sent can be configured from the plugin settings panel.
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